WHY do we collect personal information?
We need to collect and use personal information in order to run our business – to do things like:
- fulfill orders for goods and services;
- provide commercial credit and finance;
- provide training and product information;
- manage customer and other business relationships;
- deal with inquiries and feedback;
- improve our products and services;
- conduct events, promotions and competitions;
- promote and market our company, products and services;
- understand our customers and community and tailor our products, services, marketing and communications to suit their needs; and
- recruit staff and manage contractors.
WHAT kinds of personal information do we collect?
- 1. We collect personal information about our consumer customers, business contacts, newsletter subscribers, competition entrants, job applicants, and others. Depending on the circumstances, we may collect their names and contact details, and information about their:
- - Credit/debit card information based on transactions with us,
- - use of our products and services;
- - subscription preferences;
- - participation in events, promotions and competitions organised by us;
- - job applications; and
- - other interactions and communications with us.
- 2. We collect information about how people use our digital properties (including websites, social media sites, apps and electronic communications) and third party websites (digital interactions). Also, if people share an image with us, we may collect the metadata (such as camera details and geolocation data) attached to that image (image metadata). Usually the digital interactions data and image metadata we collect is anonymous. However, where a person signs up for one of our services (such as MyCanon, subscriptions, competitions etc.), we may link his/her digital interactions data and image metadata (past and future) to him/her. We may also attribute and add to such data anonymised data from third party sources, such as consumer analytic data from data aggregators. In that case we will treat all such data as personal information.
- 3. We provide opportunities for people to share additional information with us if they wish, such as product wishlists, product reviews, and social network profiles.
WHO do we usually disclose personal information to? Are we likely to disclose it to anyone overseas?
We need to share some personal information we hold with other businesses to enable them to help us with services like data storage, business processes, deliveries and so on. Some of those businesses are based in America, Europe, India, Japan, Malaysia and the Philippines. But we only disclose what is necessary for them to do their job, and they are contractually obliged to keep your details safe.
HOW do we protect personal information?
We know how important it is to keep personal information secure, so we have a range of processes in place, including:
- using secure servers and other appropriate measures to protect electronic data;
- measures to control internal access, such as policies, physical access restrictions, network structures, passwords and access tracking;
- secure third party online payment methods.
And when information isn’t needed anymore, we’ll make sure it gets destroyed, deleted or de-identified.
Small pieces of information known as cookies will be installed on your computer to collect statistical information including navigation paths, number of visits, returning customers and hits per page. The only personal information that a cookie can contain is information that you provide yourself. They cannot read data off your hard disk. We use these cookies to help us determine the usefulness of the information that we provide and to see how user-friendly our website is. Canon does not share the information that it gathers from cookies with other non-Canon entities or sell it to third parties.
If you would prefer not to accept Cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a Cookie, which lets you choose whether or not to accept it; (ii) disable existing Cookies; or (iii) set your browser to automatically reject any Cookies.
Please be aware that if you disable or reject Cookies, some features and services on our Services may not work properly.